Rude call centre agent named NICOLE

once again I am disappointed in the lack of service or must training of your call centre consultant NICOLE at COLLECTIONS yesterday I visited the branch at Brixton (Randal assisted) to enquire about a debit amount of R811 from my savings account the consultant Randal called collections NICOLE he gave me the phone I explained that I am not working and that arrangements have been made to pay R100/ month as I have no income but help by cleaning yards etc. she turns aound and ask where do i get money to open a savings account and that they will dr when ever they want to and I need to learn to pay my loans her tone of voice was terrible, she was attacking me verbally and emotionally I im curently trying my best to get a job as I have 22 years banking experience, on another note she said I can go complaint where ever I want she is not worried and dropped phone in my ear if these are the people u employee to handle your bussines you need to relook at some staff's attitude