pM
phoenix M
1 reviews | Active since Sept 2012
30 Sept 2015, 11:04
RUDE CALL CENTRE AGENT
I called the Nedbank Call Centre. For security reasons, I was asked a series of questions which i answered correctly (to the best of my knowledge). <br> <br> The agent then asked what was the last deposit that was made in my account. i told her it was my salary, which was deposited on the 25th of September 2015 at 17:50. she asked for the amount, since i was calling from an open office where employees were listening, i asked her to ask me an alternative question since i do not want to disclose my salary (other people were listening). she then said, \Ok i will ask you an alternate question"";\""What was the alternative question\"""
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Replies (1)Nedbank's replyOfficial
30 Sept 2015, 11:07Hello Phoenix Moteke ,
Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply30 Sept 2015, 11:07
Official
Hello Phoenix Moteke ,
Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
