pM
phoenix M

1 reviews | Active since Sept 2012

30 Sept 2015, 11:04

RUDE CALL CENTRE AGENT

I called the Nedbank Call Centre. For security reasons, I was asked a series of questions which i answered correctly (to the best of my knowledge). <br> <br> The agent then asked what was the last deposit that was made in my account. i told her it was my salary, which was deposited on the 25th of September 2015 at 17:50. she asked for the amount, since i was calling from an open office where employees were listening, i asked her to ask me an alternative question since i do not want to disclose my salary (other people were listening). she then said, \Ok i will ask you an alternate question"";\""What was the alternative question\"""

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Replies (1)
Nedbank
Nedbank's reply30 Sept 2015, 11:07
Official
Hello Phoenix Moteke ,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team