RUDE CALL CENTER PERSON Nothando xulu

I called the Credit card collections this morning 08:19 due to a very unsettling SMS received on my account and the call was taken by Nothando xulu who was very rude and unprofessional that she even hung up on me. I then called in and spoke to Claudine who helped and explained professionally on my account as upset as I was. I don’t think that Nothando xulu knows the Nedbank values she must be taken for training on both the Nedbank values and being professional. Nedbank is a big organization and not a mickey mouse house she needs to know that and know the reason she is there not unless if this kind of attitude she is what Nedbank strives for with their customers and treat customers who are in arrangements badly.