Rude Branch Manager

<p>I went to Nedbank Woodmead today to get assistance with getting a recording which was sent from the call centre. The branch manager offered assistance but along the way he struggled with getting the recording to play. I spent an hour there and obviouskly got agitated coz i was getting tired of waiting i asked him if i should continue waiting...he rudely responded by saying he doesnt know. Then i asked him if he doesnt know who must know?...he had the nerve to say that its not his problem...as a customer i feel i have every right to get angry if treated unfairly and if a branch manager can speak to customers the way he does its very shocking and disappointing. HI was merely asking him what's the next plan of action since the recording failed but he responded by being hostile and mean. I cannot wait to close my account with the green bank. First they double debit me for something they claim i arranged now they cannot even prove it cause i cannot get the so called recording, I am so disappointed of the service i got after being a loyal customer for more than 10 years!</p>