rude, arrogant, abrupt and sarcastic staff member

i received an sms stating my cards where available for collection to my surprise since I never ordered any and my cards only expire in a few years time. I contacted nedbank who advised me to call ***which didn't give me an option for my query so I opted for lost / ****** cards.<br> Yolanda Ramsing answers the phone but continues to chat to some one else, she then introduces herself ,I explain I don't have a lost/****** card and what my query is about. she responds \I need to call<br> the relevant department after 07:30 and says bye"abruptly ???? I then ask if she has a number I can call for the relevant department and in a tone she responds its the same number( I don't work for nedbank so how am I suppose to know this?) so I ask her should she not tell me this before saying bye ? then the arrogance starts <br> about how I called the wrong department (frankly I couldn't give a **** if I did or not and in all honesty <br> with all the ***** that's going on how do I know that my cards are not being ****** from the branch? I asked to rate her service and she refuses to let me so I got rude . This call was recorded by myself which I will make available on social media today. <br> """