Rude and useless agents

Dear Nedbank, Turst my message reaches your *********** teams. I've had the lovely pleasure of dealing with your wonderful call center agents. Firstly you debit me when I didn't get paid as yet on the 11th of December, by the way my debit order due date is the 25th, which I returned, I call your personal loans department on the 17th, the first agent was soo rude he didn't even tell me he was transferring my call, I get to the next person his half dead he can't give me the person of the person who transferred me to him. I asked to be transferred to someone else as he was half asleep, the next lady thinks all of us are stupid and we don't understand why our accounts are debited early in December, also she doesn't understand how a debicheck works... Anyway all that she set a the debt order for the 21st. Oh and its my fault for not replying to the Sms I received from Nedbank, every year I call in to advice when to debit my account, only to be told that the debt will only go off when there is money in the account.

On the 18th I get debited again, happiness take your monies. So the debicheck does work and Nedbank does use it.

On the 21st another debit order goes off.. Which which I reverse as you have already taken your monies.

Today I receive an sms saying my debit orders has not been successful, I call the number on the sms, wow firstly all the 100 questions before I can get helped do you need a blood simple too. Your call center agent get upset with me as she is only doing her job, she had a bad attitude from the time of the call. Anyway I start to explain to her what has happened, she interrupts me while talking, so I advised her that I will go slow so she can understand, I've already explained to her I'm Irate, then she wants to tell me there is no need to go slow.. Listen to the conversation please.

End of all this the IT department sent the sms and she will escalate the matter.

I just want to make you aware your agents are rude, disrespectful, impatient and know it all. They don't listen to the clients, they get upset with you because they are better than you and won't accept you talking to them in anyway.

NEDBANK SEND YOUR STAFF FOR TELEPHONE ETIQUETTE especially when dealing with irate clients, be helpful and not defensive, and do your job.