RUDE AND UNHELPFULL NEDBANK STAFF - MENLYN

<p>I have send money via imali to some-one. When the person got to the atm the money was no longer available. I have phoned the nedbank call centre and their advised me that i need to phone the branch because their cant assist me with imali. Their cant help to reverse the transaction via internet. I have phoned the Menlyn branch round about 09h00 this morning. I spoke to JC. He advise me that he is busy with a customer, he cant assist me. He took my number and said he will phone back. At round about 11.35 i have phoned again the branch and spoke to the switchboard lady, i have asked her if i can speak to the enquiries dept and explain to her what is the problem. After a few minutes she advise me that is not sure who to transfer me. I have asked her why cant she transfer me to the enquiries like i have asked her. SHe said to me no she will transfer me to the team leader she will be able to assist me. The receptionist did not give me her name so i dont know who has answered the phone and she just said she will transfer me to the team leader. When the team leader answered the phone without introuding herself, she just ask how can she help me. I explained to her again the situation then again she just said hold on i will transfer you, then she put me on hold. After a few minutes of listening to the music the phone was cut -off. I phoned back again immedaitely a lady answer the phone without a name just said hello the lady has transfered you to me. I have asked her why was the phone dropped. She sai no the phone was not dropped. I said to her then why did i have to phone now again and immediately you answered the phone. She said very irritated the phone was not dropped. Then she transfered me again without saying i will transfer you to the correct person. After been transfered here is the other lady again on the line saying to me the phone was not dropped i have transfered you call. THen i have asked her, to whom am i speaking because you are the 3rd person i am speaking to without knowing the names and i have been transfered from point to point and then you guys get irritated and dropped the phone. Then she said you are speaking to Ester i am the team leader and the lady that you spoke to is Ester. I said thank and dropped the phone.</p>