Rude and poor customer service

<p>My husband has a Nedbank credit card. Since we got the credit card we have never received a statement via an email, post or sms. Every month we have to guess how much to pay towards the card (ending up that sometimes we pay too little). </p> <p>Tonight my husband received a call from Nedbank. My husband asked the gentleman why it is that they don't send us a statement to which the gentleman rudely told my husband that he will not answer my husbands questions but that my husband should answer his questions. My husband then told him that he will not answer the guys questions and hung up the phone. This gentleman then proceed to phone my husband two more times and as my husband answers the phone, he promptly put the phone down in my husband's ear. My husband tried phoning the number that appeared on his phone but could not get through.</p> <p> </p> <p>I feel that this type of behaviour from the staff at Nedbank is very rude and unneccessary. I do agree that we are probably behind on a payment, but how can we pay properly if we do not received a statement - WE HAVE TO GUESS WHAT TO PAY.</p> <p> </p> <p>We are very unhappy with Nedbank right now and feel that we have been treated poorly and unfairly.</p>