Rude and Disrespectful consulatant

Needbank needs to train their customer service consultants on how to speak to clients. I spoke to a very rude lady today at 1:30 in the loans department and she was impatient and speaking over me. Her tome was disrespectul and she was also shouting at me like I am an idiot. This is bad service and unacceptable, please do better, that lady needs to get soft skills training or be removed from talking to clients. I am dissapointed. such a big organisation with horrible service.