Rude and arrogant Nedbank contact centre staff, Banelisiwe

Today I called your contact centre and spoke to a very rude and sarcastic Banelisiwe at 01:06pm. I asked her to put me through to Credit card division, in a subtle rudeness she asked if she can help. I confirmed that I need to confirm the settlement amount on the credit card , which she did security checks but her arrogance and annoyance could be sensed in her tone of voice. I've since paid the settlement amount of R45065.96 and expect this account to be closed ASAP, unfortunately I will not expose myself again to your rude staff that gets annoyed when we call. She said I must call tomorrow to confirm if payment wa received, I will not. If this account is not closed and I'm not provided with a closer letter, lastly the closed status not updated with ITC EXPERIAN SYSTEM, I will escalate this matter via your CEO' office Dion Brown