Rude Agent and Poor Service

Good Day ,

I am utterly disgusted with the agent that I just spoke to now at 14:30 23/03/23 .

I called in and requested credit card legal depart and unfortunately I was transferring to an agent by the name of Lunga and he said he is from collections.

I did not even tell him what was my query was and he quickly said I should contact the attorney’s , And he said he will hang up because he will not assist me . I’m actually shaking writing this email the manner that this agent handled this call is disgusting .

I’m so upset , I’m sure he doesn’t know why I called , the reason why I called is to sort out the below request that I have sent via email from the 17th of March regarding ITC clearance .

I’m actually so frustrated right now and I’m tears as I write this email to you , how can he just speak to me in this manner ? Why couldn’t he just listen to what I was saying ? Why did he just cancel my call when I asked him to listen to me so I can just explain and give him my side of the story ?

This is so upsetting every time I have to contact Nedbank regarding this and it doesn’t get sorted the last time I spoke to Gavin he said I should be cleared from ITC , the reason why I called was to check if you have received my email and also to find out when will I be cleared from ITC as per our last Conversation with Gavin when he confirmed with his supervisor that I should be cleared on the 16th of March 2023.

I don’t know if this is what you call customer service ? I don’t know if this Lunga agent should be part of Nedbank ….I have been a customer of Nedbank for the longest time but I have never received such stinking disgusting service from a call centre agent , I hope you listen to the recording , our conversation went left from the time I give him my ID number .

Unfortunately I will have to take this further to Mike Brown & Micheal Davis