******* service received from nedbank.

I am disappointed that to check if the money I paid to nedbank can cause such problems. I called nedbank personal loans this morning requesting them to check if the money I paid reflects on the account. I was told that I should go to the nearest branch to change my cellphone number as the number I am currently using is not linked to my Nedbank profile. I have told the agent that I cannot hold for long, as he wanted to transfer me to the other department where they would assist me. I mean, he could have opened my profile and ask me questions from what he sees on the profile. It's not good.