******* Service from Nedbank Credit Card Division

About 3 months ago, I contacted the card division to renew my 2 cards which were to expire at the end of September 2018. In and during September, I was contacted to collect same. However, when I went to the bank, I could collect only one card because the second card was not sent to the particular branch. I immediately contacted the card division, I would think it was, and was told that the matter would be escalated and I would be contacted in a few days (Reference NO: ********** 5-Rozanne). That was on 19th September. I am still waiting. My spouse also contacted the bank for her cards and also about 3 months ago as these also expired at the end of September. I mention her case because our accounts are linked. When she contacted the bank today (reference ********** 5 -Thembakosi who was very unhelpful), she was told that she should go to a branch and that branch should try and locate the cards(sic). A typical case of 'passing the buck' by some lazy and *********** employee because; it is Nedbank who should locate the cards, wheresoever they may be, and then contact the client; and then advise the client to collect them at a branch closest to the client. That would be the professional and client -orientated thing to do. And the irony is that a part of Nedbank's logo is that is "make things happen". Really, and that too unashamedly!!! In the circumstances, I cannot and will not, recommend anyone to Nedbank. I hope their competition grows and all their staff die of a incurable desease.