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nqobile G

1 reviews | Active since Feb 2016

31 Aug 2016, 10:52

******* service and ***** company

<p>On my account there was an amount of R411.08 on the 29th of August on the 30th there was a debit order of R142 from RCS now they sent me notifications that my balance is R-715.90 to my suprise really did not know what was happening called the call center and Andile was very helpful removed the pending authorisation on my account yesterday and the balance went back to a positive balance and I have though that the payment was done now they have ran an unpaid amount of R130 ....I am very upset really really upset they are taking me back and forth and I need my account sorted out as soon as possible please </p>

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Replies (1)
Nedbank
Nedbank's reply31 Aug 2016, 11:30
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team