******* AND DISGUSTING SERVICE

REF*** Very shocking service from the personal loan division at Nedbank while I have been very very loyal client without even skipping a payment since I took out my 1st loan with this bank in 2018 June, Yesterday 20th of Jan 2021 I went to a Bloemfontein Branch in Mimosa Mall to take a loan from the same consultant who assisted with my 1st loan Dineo Mokhitli who before I come to the branch I did make contact with her to know what will be required to facilitate the loan, she told me that I need to get letter from LE MORGAN as they would have to settle that account and the current one with Nedbank. I phoned got settlement letter as requested and submitted to the branch and Dineo proceeded with the loan and she told I qualify for R63,000 and on this amount R14,000 will be paid towards my 2 accounts of LE Morgan and settle my current loan with NEDBANK and due to me will be R49,000 and I was satisfied with that, She printed the contract and I signed for it. Later after I have left the branch being told I will receive the funds in the evening I received an SMS indicating that my application is pending and upon making a follow up I only needed to submit confirmation of employment letter. I then got a follow up call from the lady who introduced herself as Bianca from this number *** requested that as soon I receive the letter of employment, I should send it through urgently to email address *** which I did and I included Dineo on the email as well. This morning 22nd of Jan 2021 I made a follow to check with Dineo if everything was in order as yesterday she didn’t get back to me as she promised and that she will email the signed contract via email which I didn’t receive. I phoned *** which is for queries as I couldn’t get hold of Dineo and I spoke to a gentleman and I gave him my id number to check, while I was explaining what happened and I need to know when will the funds be paid He told a different story that my offer is R43,000 as it will be an online application and offers will not be the same as the one at the branch as a result I told him I will engage the branch. Due to not being able to get hold of Dineo I resorted to contact her on her cell phone and with luck she communicated with me and said she is off duty today and I can go to the branch to get assisted further in completing the application as it was approved. I went to the branch at around 15:50 and I was welcomed by a white lady who understood that I was referred to the branch by Dineo, I was told to sit while I was sitting I got disturbed by very unprofessional behaviour from the tellers and one lady who I can point out saying that` PERSONAL LOAN AT THIS TIME OF THE DAY WHICH MEANS THEY DON’T HAVE TIME FOR SUCH THEY WANT TO GO HOME, i sat quietly and a lady came to me Mathabo Happy who asked me that I am here with regarding to personal and I said Yes, she told me Dineo she is not here and I said I KNOW and I was referred by her that I will be assisted in her absence, and I explained I phoned the call centre and they told me my offer has changed, then she said to me I will not be able to access Dineo info about your loan due to log in credentials and I said to her that I know its policy. The approach was totally showing that I need to leave and comeback tomorrow which was really supporting that they want to close the bank. She then said lets call Dineo which she did and Dineo answered, Mathabo then said Dineo my offer is R43,000 and on that they will have to settle the loan and I can take R33,000 and Dineo said to her the client wanted R50,000 and with her qualifying for R49,000 she said that is fine, while they were on that conversation I felt more being disrespected as client as there was no showing of the fact of the matter is offers that are changing while I have signed for a contract that will pay R49,000. I Then said cancel this application to Mathabo by the time she was finished with Dineo she said to me I have already cancelled it, she didn’t even see the need to say I would rather advice you to come tomorrow and we can escalate this matter to see what changed this offer to be this much. IS THIS HOW NEDBANK STAFF ARE BEING TRAINED TO DO TO US CUSTOMERS WHO PAYS THEIR SALARIES. I NEED this matter to be investigated and be resolved by paying the amount of R49,000 which was the original offer that I signed for at the branch. I will not be treated with such disrespect as customer. MY CONTAC ***