Royal ****. Karri App powered by Nedbank

Getting a refund from Karri School payment collection app powered by Nedbank, is like drawing blood out of a stone. Firstly, the school is their client. Payments for any activities are collected by the school via this app. My son’s trip is cancelled, I have money due to me as payment is done by loading your card details in the app. So now with the trip being cancelled the money sits in the Karri Wallet instead of being refunded directly into the loaded card. Upon request that I get my refund back, I’m requested to send a million and one document. Proof of my bank accounts. The receipt that they as Karri provides, which has the date of the transaction, what it was for as well as a reference number. Then get asked to send proof of payment that the payment was actually made. How did they issue a receipt if the payment did not go through? I send a clean shot of the actual transaction that came off my account, but even that is bit enough, I must send a bank statement. You’d be convinced they owe me millions. If getting R2100 back from Nedbank that was refunded to you and belongs to you, what more if the claim was enormous. It’s ridiculous. These financial institutions are abusing people and it needs to stop.