Rotten service

Let me rate Nedbank's service! I get ******, tied up and beaten. I cancel my cards and order new cards - credit, cheque, petrol, rewards card. Call centre promises 3 to 5 business days delivery to branch. On day 5 I phone the call centre who tells me the cards will be in the branch the next day. They mention to me during this call only that they could have made it a priority delivery. They told me during this call only that they could have offered me a temporary bank card, but I sat for days with no access to my banking account because nobody bothered to tell me this. I go into the branch the next day, no cards. I complain to the branch staff and get ignored and no apology. I ask for the manager, but get ignored. No manager to be found. And the one teller at counter 8 was laughing at my anger. Also on the weekend I emailed the client feedback line to query the card replacement fee and possibility of waiver. I get an auto reply promising reply within 24 business hours. 48 hours later no reply. This has happened to me before. By the way, 6 days later still no reply to my email sent to the Nedbank client feedback mailbox. This mailbox is clearly unmanaged. So, I email the CEO office to ask for the card replacement fee to be waived, indicating that client feedback mailbox does not reply. I get a call from a representative in the ceo office who told me she would email me with her contacts immediately and get back me the next day. 2 days later no email from the ceo representative. I get told today that only 4 of my cards have arrived, so on day 7, 2 cards still missing. Again I complain to branch staff, and get no apology. They put me on the line with the call centre whom proceeds to blame the courier company . And again I go home and now need to go back to the branch a 3rd time. My rating of Nedbank. Terrible terrible bank. Terrible service and they don't apologise when they stuff up and they don't care when you complain.