lL
lambspitbraai L

1 reviews | Active since May 2016

11 Jul 2017, 15:46

Rosebank Branch close acount due to minus R113.31 - NEDBANK????

<p>My Nedbank small business account was closed for being in a minus R113.31. I emailed the branch manager where my account is held, being Rosebank, on 28 June. The branch manager never responded. Someone else from the branch emailed me alleging that I was warned that the account would be closed – which I dispute. At that point I told Rosebank that all communication must be via email, as I want proof of what`s alleged, for when I take this to the Ombudsman. To date no email from Rosebank. On 5 July, I emailed your complaints line on ********** I received an automatic response email stating someone will contact me within 24 hours. That has not happened. I received an email today from a Client Service Resolution Manager stating the account will remain closed. This all due to a minus R113.31. </p>

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Replies (4)
Nedbank
Nedbank's reply11 Jul 2017, 15:57
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

lL
lambspitbraai L's update17 Jul 2017, 10:32
Reviewer Update

My complaint was NOT resolved.

The very same Client Service Resolution Manager who email me on 11 July, (stating my account will remain closed), emailed me on 14 July stating he received my new complaint, but my account remain closed. He stated I have the right to lodge a complaint with the Ombudsman for Banking. Thus your above response meant nothing.

All this for a transgression of R113.31. ?????????

lL
lambspitbraai L's update17 Jul 2017, 12:24
Reviewer Update

PLEASE NOTE NEDBANK DID NOT RESOLVE THE ISSUE.

lL
lambspitbraai L's update17 Jul 2017, 12:39
Reviewer Update

Thank you for the reply. Yes, I will take my complaint to the Banking Ombudsman.