Roof problems

On the 7th of December I made a call to Nedbank regarding the roof of my home that is leaking. I was then transferred to Nedbank home owners insurance. I dealt with several agae ts until I was transferred to the correct department. I spoke to Thulami Magubane and some other lady, on the same day I was advised that an inspector would be allocated and send to my jome to check accordingly. The Inspector didn't pitch. I then made Other 2 calls and was told the same story. Today is the 14th of December, no phone call, mo email, no sms has been send to me. The rains are hush these days. This is the roof that has been in existence since the house was built around d 1950. I have an insurance that I pay every month thereafter it is added to my monthly Homeloan. The insurance amount that I pay for this house covers the roof as well. The amount paid for the insurance is plus, minus R560.00 per month. Nobody is saying anything to me and I am now lost for words. The claim number I was given is : C*** Thier telephone number is ***.