Roof damaged, nedbank home insurance dodging my claim

I logged a claim with nedbank home insurance, the rain damaged my roof weeks ago. On the 12 of jan 2021 they send in inspectors to come and check. And they were suppose to contact me thereafter to send the contractor to repair the roof. I keep following up with them. Everytime when i call, they tell me i should expect a call from them. They can see my claim was logged. Still today nothing, is this why we paying insurance, so they they can keep dodging us, when they suppose to fulfill their deal. I worry cause it's summer, should we have a another storm like that my ceiling will be damaged. Plus it's money to keep calling them, while they don't even care about their customers.