Ronald Ncube from Nedbank's Awesome client service

I called this morning being frustrated about a debit order that went off. The consultant, Ronald Ncube who I spoke to.... oh man, I have no words to describe the customer service that he provided me with. He assisted me with so much empathy, passio and patience. I felt like I was being assisted by my own family member. He was really empathetic about my situation eventhough he could not help me with the problem, I ended the call as though my problem was resolved. Thank you Ronald, you really made my morning. Knowing me I would have panicked and possibly could have lost my cool and faught someone but your calmness and empathy prevented me to loose my cool. You are a star!!!!