Robbing customers of their money

I opened a account online with Nedbank in January they then said that my card will be sent to a locker and that I should not activate the account untill I have received my card 4 weeks past and still I haven't heard anything about the card I then went in to Nedbank to find out when I will be receiving the card I was then told that I must wait for an sms to say my card is at the locker 2 months past and still no sms saying my card is at the locker 2 months later I receive a phone call stating that I have been handed over for not paying banking costs on my account I then phoned them to ask why I get charged costs if the account has not been activated and I still have not received my bank card I was then told that there is monthly costs that has to be paid even if the account is not in use I again asked where the bank card is as I still haven't received it and again was told that the card will be coming so I ignored it as I still haven't received the bank card and also did not activate the account from my side another 2 months past and then got another call from the lawyers stating that I have to pay R725 before end of day I then drove to Nedbank at Carnival Mall to find out what's going on when I got to Nedbank I was told that my bank card that I was waiting for was destroyed by Nedbank and that I now have to pay R925 and she could not give me a reason as to why the card was destroyed before it got to the locker I was so upset I phoned my husband and asked him to cash sent me the R925 I told the teller to take the money and close my account with immediate effect she then said that I have to go and deposit it into the account and bring her the slip I went and deposited it into the account number she gave me and went back to her she then said that the account can not be closed immediately as the money takes 24 hours to reflect the following day I phoned again to find out if the account has been closed I was then told that the account will be closed the following day and then just got a call the following day to inform me that the account is now closed and still no reason of apology for the card that was destroyed by Nedbank before it even reached their lockers in my point of view this is pathetic and day light ******* how can they demand money if they can't even offer service and being a mistake from their side destroying a card and not even being able to explain as to why the card was destroyed