1 reviews | Active since Oct 2016
****** by Nedbank ATM
<p>On the 28th October 2016, i had withdrawn cash at the Nedbank ATM (Gateway Branch) only to discover that a burnt R100 was dispensed with my cash. I have subsequently experienced numerous problems having any chain store accept the note due to the damage imposed by the burn marks. My question is how can Nedbank load a burnt 100 note into its ATM's? It should be noted that a monthly maintenance fee is charged onto my account for the utilization of this facility only to be subjected to ******* by receiving an unexchangable note. How many else of these notes are in circulation? I am extremly disappointed to fall victim of such an act of incompetance. Please implement controls to prevent such occurrences.</p>
Dear Raynard,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Raynard,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Complaint has been attended to and i have received the necessary procedure to follow should such incident reoccur.
Thank you to Nedbank for responding to me in such a short space of time. Much appreciated.
Complaint has been attended to and i have received the necessary procedure to follow should such incident reoccur.
Thank you to Nedbank for responding to me in such a short space of time. Much appreciated.