Road accident policy

I have been banking with nedbank for many years and I have never experienced a problem and it wasn't resolved by experienced and professional staff until I had to deal with Cheslyn de Klerk who make a customer wait for a promise he has intentionally ignored to doing.

I would appreciate it if someone is not equipped to help or handle queries in a manner that is respectful to a customer to say so, unlike to undermine a customer dispite how little the spending is. I don't appreciate it when the staff of nedbank think that they are they only one who are educated and knowledgeable about policies and procedures and are understood by them alone and everyone else is stupid and don't know how to count or be able to understand when the company staff have been negligent and should be held accountable for their mistakes.

I still want my money back because I didn't make a mistake and hate being **** to. I still expect a call back, hopefully from his superior.

Kind regards