IT
Ivor T

1 reviews | Active since Mar 2009

13 Mar 2017, 13:45

******* Charges

<p>Nedbank, not happy to charge us R689 per annum for the SAA Voyager Credit Card, have now introduced a 'Credit Facility Fee' to all Nedbank and SAA clients of R11.40 per month.</p> <p>What a total *******! Tney say it is for them providing us with 55 free credit payment. We have always had this facility on our credit cards. I refuse to be ********** any longer.</p> <p>Evet bank has this facility at 'no charge'. I will be reverting back to my ABSA CC where I do not have to pay this riduculous fee. I have already written to SAA, as their voyager programme is now just a ******* too with Nedbank.</p> <p>Be aware of this new facility, which they never spelt out in advance. They just notified that there would be some changes in 2017. This could have been spelt out on our statement, but was not. Which explains a lot about how they do business!</p>

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Replies (1)
Nedbank
Nedbank's reply13 Mar 2017, 14:05
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team