Rim & tyre warranty cancellation

I received a call regarding tyre & rim warranty, I asked the consultant to first send documents for me to read through and he said they do not have a brochure then he explained and I said I am not agreeing to it before seeing the documents. he went on explaining I listerned and then at the end he said he will send the document. I called in a fee days later and said I do not want it. The cover was already activated. I asked then to cancel it and its been a week or 2 now and it still hasn't been cancelled. I received a new statement on the 23rd of October and they have it added. I have been struggling to get through to innovations or something like that, each time I am transferred there's no one talking on the other end. I want this cover removed and the amount for 2024/10/14 Restructure amendment - debit 612.72 0.00 111,731.84 and 2024/10/14 Telesales tyre & rim warranty 2,300.00 0.00 114,031.84 removed. Now my debit order will go off with that amount which I have been trying to cancel, calling for the 10th time now but no one can assist.