Riff off

On the 10th of November I made a cash sent to my uncle ,to the amount of R1300. 48 hours later the money did not reflect into my uncle's account, Then on the 12th of November I called Nedbank to do process reversal , my uncle called Nedbank to request for a cash sent pin and then Nedbank refused to give him a pin. The bank then said the account holder personnel can only request the pin for cash sent reversal of R1300 back into my bank account. I logged a complaint on the case number ***3 and then on the 14th I called Nedbank complaints department to do a follow up on my case, I spoke to this Sindi Kate women who is the head of the department to assist me with reversal of my R1300.On the 18th I called again for reversal and I was told the money has been withdrawn on the 18th and i opened a case/logged a complaint on the 12th. I have been in business with Nedbank for nearly 17 years . I will take my money to the bank where it is safe. i will no longer do business with Nedbank. Which bank is recommended safe?