Ridiculously Terrible Service

I am up to my ears ****ed at Nedbank as a banking institution and I have been a client of them for the past two decades now! First this bank was catered for just whites only and now that they are trying to target even the mediocre folk, their service is ridiculously terrible towards their clients. I am so very ****ed and I am not even able to speak to a manager of some sort, only consultants who really cant even do their jobs properly. I made an application for a home loan in April 2015 after I waited a whole two months to receive feedback, only to find there was a small requirement for the property size that needed to change according to Nedbank's criteria. This was however done by me and the exact correct documents required were sent and now after again handing in the application with everything needed, the consultant does not go through the documents properly and ask for information that was provided to him! This is totally ridiculous because now it has been almost 3 weeks again and I haven't received any feedback again. I had an addendum referring I have an extension and now missing that deadline of the offer for the property again! Absolute bull from Nedbank!