RIDICULOUS SERVICE PROVIDED

I have had the worst experience one can ever imagine with Nedbank home loans , i spoke to a lady regarding a payment request for a payment holiday on 11/09/2024 , the lady advised me that she has helped me and loaded the payment holiday , she advised me that only two months has been approved and that in order to to use the full 3 months i would need to call back again , yesterday i call only to be told that the request was never loaded ,they cant trace the notes on my profile ,no request was made and therefore it cannot be approved

i am with a municipality bill of 26k because the Randfontein municipality had no one doing their rates and taxes sending me will a bill of 26k and no water and electricity

i have been a very loyal customer for nedbank with both my car and house to be denied leniency for a mere 2 months to make ends meet on my side

i am so furious and stresses i am even changing banks immediately

this is ridiculous , you're told calls are recorded for quality control purposes but they clearly aren't and this bank does not look into helping rather just eating our monies ,useless !!