Ridiculous Service

Dear All

I would like to complain about the lack of service that we get from Nedbank - KwaMashu (both Bridge City and KwaMashu Center).

Yesterday, 10 May 2021, I "visited" the Bridge City branch. I arrived at 14:01 and stood on the queue outside the bank (as per covid19 regulations). I stood on the line for exactly 46 minutes with no movement. A gentleman who was behind me went to enquiry from the security guard regarding the lack of movement. He was then told that we are just standing in the queue because we want to, but we will not be assisted as they are offline.

No bank employee came out to inform us about their systems being offline neither the security bothered.

I personally called the call centre to confirm what was said and indeed the call center confirmed it.

As to why we were not informed as soon as we joined the queue really is beyond me. It just shows how unprofessional they are.

Again, today, 11 May 2021, I skipped work to sort my card issue out at the KwaMashu Center branch and I can confirm that an hour later, I am still waiting in the queue with no communication from anyone that works here.

One employee came to ask if there's anyone in the queue who's here to open a new account.

Another came out to ask if there's anyone who's here to apply for a personal loan.

The above clearly shows that the systems are working but we (those that came to renew the cards because Nedbank has decided that we need to change our cards) are NOT a priority.

I don't have access to my app...I can't withdraw my own money and I'm here for over an hour and still not assisted. The frustration and disappointment is beyond me.