Ridiculous Service at Sandton City Branch

We spent over an hour at the Sandton City Branch on Saturday 07 July 2018 to close our business account. The business banker said he could not do it as he would need to contact another department. We then asked to speak to the branch manager who would not come and meet with us. He instructed the service consultant to close the account. We were assured after an hour that the account was closed.

Today we received a text saying that our account was overdrawn. We phoned the number that was included in the text and they stated that the account had not been closed.

Ridiculous service