Ridiculous Service

I need to settle an outstanding account and contacted Nedband a few months ago to arrange payment. For some reason , they could not find the specific account details. I called their customer service department with no success. I even went b to the branch-cash in hand-and they could not assist. They were going to call me back and 3 months on.. nothing!! I called in again and was sent to pillar to post with still no resolution.. All this for a measly R500!!!! Pathetic to say the least! I'm going onto the branch this morning again.. let's see how much time I waste today!