Ridiculous queues for card pickup

I need to pick up my cheque card, so go the only day I can make it. The bank is moderately busy. But only a 2 to 3 person wait at the consultants but not the enquiry queue which has a 8 person queue and waiting time by according to the assistant would be 45 minutes. <br> I pay for personal banking and barely use any of the facilities, but to have to wait around 45 minutes to pick up a card is ridiculous. <br> The FNB next door has a separate room and queue for their prestige clients, but not nedbank. After over 30 years I think it's time for a change to where I get service.