Ridiculous Internet Payment Fee

<p>I recently made a payment online using my Nedbank account. The payment went through and I received confirmation via SMS. The next morning I woke up to another SMS saying that I made another payment that I wasn't aware of.</p> <p>Today, I went to the Kwa Mashu branch and the teller at Enquiries had no idea what the charge was for and refered me to the call centre.</p> <p>I spoke to a Slindile at the call centre who told me that the second payment was a fee for the transaction that I had made. I further enquired, for future sake how does Nedbank charge for such transaction (eg. How much per R100) and she could not give me an answer. Now I am lost as to who do I speak to, to get full information.</p> <p>I was charged R429 for a R 23 970 transaction. If that is how Nedbank charges, I'm going back to FNB.</p> <p> </p>