RIDICULOUS INTEREST RATE - REFUSAL TO REDUCE

I CAN HONESTLY SAY THAT I CANNOT ADVISE ANYONE TO DO THEIR HOMELONE THROUGH NEDBANK. THE WHOLE PROCESS FROM THE BEGINNING HAS JUST BEEN A PAIN EVEN THOUGH I'VE BEEN A LOYAL CLIENT SINCE MY TEENS. I WAS TOLD WHEN WE GOT THE BOND THAT THE INTEREST RATE IS VERY HIGH BUT THAT WE COULD REAPPLY FOR A LOWER RATE AS WE PAY OFF OUR HOUSE AND CAN PROVE THAT WE PAY REPEATEDLY WITHOUT MISSING A PAYMENT. THIS HAS BEEN DONE BUT NOW THEY JUST FLAT OUT SAY THEY WILL NOT HELP. I SHOULD HAVE JUST GONE TO FNB FROM THE START.