Ridiculous delays and bad service

I currently bank with Nedbank and app**** for a personal loan. They said it would only take 24 hours, but to be safe bargain for 48 hour delay.<br> 3days passed by and they didn't phone me or inform me of any progress, when I phoned the headoffice they claimed that they haven't received any documents yet. <br> After the branch delays and issues were sorted (which took a day on its own), head office still said I have to wait 48 hours! I bank with them, all my monies and monthly income is paid into that account! I've been banking with them for 7 years and they put me through this drama!! <br> I can't buy the product I wanted/needed because I couldn't get the funds from them on time - after they promised that I would definitely have the money on Monday morning!<br> Really truly disappointed! Not to mention the fact that I am completely worked up, agitated and completely annoyed by the circumstances, plus I wasted so much money calling back and forth between the main branch and my local branch cause they cant communicate with one another!<br> Seven year's loyalty from my side and the only time I ask for decent service they give me this??<br> I'm switching banks!!