Ridiculous charges

I know that banks need to make money, but what they did yesterday is just ridiculous. For weeks I'm trying the Global team to find my royalty payments from KDP, for January 2024. They cannot assist. I had to find previous payments in my current account to proof to the consultant what I'm referring to. All my previous monthly statements are on the money app, not for my convenience, but to charge my R11 every time I open a digital statement. Why did they stop sending the monthly statements to my email address? So they can make money - they charged me R77 for looking at seven statements!! I remember opening 4 statements, not seven. Totally a *******!