GR
Grace R
1 reviews | Active since Aug 2016
30 Aug 2017, 17:02
RIDICULOUS CHARGES
My card was ****** few weeks back at the atm , I have phoned immediately to stop it.I was given a reference number but when I went to the bank two days back to replace the card I was charged R100 . What a ridiculous amount? The damn card was ****** and I used my airtime to call and stop the card and never refunded the money that was ****** but I still have to pay the damn R100? To replace a card? Am I an atm???????????
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Replies (2)GR
Grace R's updateReviewer Update
12 Sept 2017, 17:45Got refunded but still not happy cause if I did not complain they could not have refunded me.
Why couldn't they override the R100 charge fee at the bank because I had explained that the reason why I am replacing my card it was because it was ******??
Thanks to Merilynn Peters for being so kind in doing a follow up with me and for taking her time to resolve my query.
GR
Grace R's update12 Sept 2017, 17:45
Reviewer Update
Got refunded but still not happy cause if I did not complain they could not have refunded me.
Why couldn't they override the R100 charge fee at the bank because I had explained that the reason why I am replacing my card it was because it was ******??
Thanks to Merilynn Peters for being so kind in doing a follow up with me and for taking her time to resolve my query.
Nedbank's replyOfficial
13 Sept 2017, 07:54Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Nedbank's reply13 Sept 2017, 07:54
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.