Ridiculous banking policies

I am a capitec client and on the 25th my account was closed on the request of nedbank. I've been to and fro capitec to nedbank on numerous occasions and I'm tired of hearing the same story. I need my matter resolved. The only thing I hear is that they will get back to me an it's holidays. What about me and my life. Also have a sick wife and my funds are frozen for no reason and from Xmas throughout today. Really sickening excuses.