Ridiculous and shoddy service. Go bank somewhere else please

My personal account was made dormant because I had not used it for a while. I recently made a deposit into the account and was then unable to withdraw from the account. I called the call centre and they advised that I should download the Nedbank App and i could re-activate the account via the App. This did not work and I was then asked to go into a branch which I did last Friday. I went to the ****arney branch where I had to submit a FICA document and was advised that my account status would be made active. Also that the lady in question would call me. Today I tried again and my account status is still dormant. Now they tell me it takes 3 working days for my FICA to show up on their system. 3 Working days? In this age of fast banking service 3 working days for a simple FICA update is unacceptable. Let alone the incompetence of the people who told me it would be done by Saturday or today at the latest. So I wait in hope. The funniest thing is that I have 3 business accounts with Nedbank and they are all active because my FICA documents were submitted. So we have a bank that is clueless as to how many accounts I have with them and that they do indeed have my FICA documents which are current. Rather bank at Capitec.