Revolting service from your banker Siya

I am writing on behalf of my parents, who own Siphesihle Tavern and hold a business account with Nedbank. We have a serious complaint regarding the repeated poor service and disrespectful behavior from their banker, Siya. This issue has persisted for an extended period, causing significant distress and inconvenience to my parents. Below, I have detailed the recent events that have led to this formal complaint:

• 24 June 2024: My mother visited the Galleria Nedbank branch to request bank statements from the inception of the account. She was advised to call *** for follow-up. • 25 June 2024: I called the provided number at 13:21 and spoke to a representative named Zwile. She informed us that obtaining statements dating back to October 2022 would cost approximately R800. She suggested that we link the business account to the Nedbank App for easier access and provided us with Siyabonga’s number. Despite my mother’s reservations about contacting Siya due to his previous rudeness, I decided to call him at 13:36. Unfortunately, Siyabonga’s response was indeed dismissive and unhelpful. He refused to assist, stating that only the account holder could be helped, without providing any constructive guidance. • 26 June 2024: My mother and I visited the branch again. The front desk referred us to Siya, but given our previous experiences, we were reluctant to engage with him. We explained our situation to another staff member, who ultimately helped us navigate the Nedbank App. We also spoke to the branch manager about our experience and expressed our desire to change our banker. Given these circumstances, we urgently request the following:

1. Immediate change of banker. 2. A personal apology from Siya to my parents for the years of ill-treatment. 3. A formal response and action regarding this complaint, ensuring Siyabonga is held accountable for his conduct.

I had written a longer and very detailed sequence of events which was 1000 words but thought, let me summarize everything as I can provide more details over a phone call. We expect prompt action to resolve this matter and that it is given the attention it deserves.

Thank you for your attention to this serious issue.