revolting service

what a bad service i received from a call centre lady helping open an account 1.she saw i changed numbers but never cared to change. 2.she told me my card will be delivered within 3 days now to find out my card is sitting at Maponya and will need to pay R150 for new card. 3. sent her an email with my debit switch no email to say what is happening or if she received the email i will like Nedbank to tell me if i left my Capitec for such madness having to waste my time and petrol.