REVOLTED

I have been a Nedbank client for 5 years. <br> I went to the South Gate Branch to collect my card- queued for 2 and half hours only to be told by the teller that i need proof of address for collection. I explained that i dod not have any knowledge that i needed to bring such as i was not informed. I made mention that i do not have any debts or accounts hence i do not have any proof of address. I was then told i can bring a family member who lives with me to confirm that i stay there, nobody has time to do that. after all my explanations i still did not get my card. I got a temp card of which i fail to understand why they are able to give me a temp and not my original card as they serve the same purpose. It is clear to me that nedbank no longer wants to do business with me and i want to close my account effective immediately. Where the hell must i get proof of residence if i have no account bills coming to my residence. Dont even bother asking about walter and electricity bills ( i am renting and the letters are addressed to the owner) you treats your clients like dirt. where is the logic in giving me a temp card and not my original card if they are going to serve the same purpose?????