Review your ticketing system

Nedbank Hilcrest in Pretoria has a ticketing system when you get to the bank for service which is great. I was in the bank last week on wednesday and spend over 6o minutes in the queue to be helped by enquiries. Thats a long time to wait. I want to find out whether they review their system because it will tell them what was the waiting time for each of their client. Current service is bad and we need assurances that this in being looked into