Reversed payment not happining

I made a internet payment on 5 April I decided to reverse later the same day. Went to the Branch and very help full the teller assisted me. The teller phoned the credit card department and it was confirmed that the payment will be stopped. Just for good measure they suggested the credit card be cancelled and a new one issued. The new card arrived 7 April and I went to collect it. At the same time I asked for internet banking to be activated so that I can monitor the account. Only after 5 days and 5 attempts the internet banking was activated and working and I saw that after all the trouble that payment went through on the 7 April. <br> I do not know why one will go through all the trouble and the promised service does not happen anyway.