NV
NICOLE V

1 reviews | Active since Feb 2014

28 Apr 2015, 12:05

reverse of money done by EFT

SO SAT I WENT TO MAKE TWO PAYMENTS VIA EFT, AND NOT TO MENTION IT WAS MY FIRST TIME DOING THE EFT, SO I OF COURSE PUT IN THE INCORRECT AMOUNT TO MY CAMPUS, SO TODAY I WENT TO THE BANK TO ASK THEM TO RESERVE THE MONEY THEY RATHER TOLD ME I MUST WAIT 7 DAYS TO 30 DAY TO GET THE MONEY BACK, and i will be charged 350 regardless if i get my money back oh not, i am really sad this is happening coming from a bank i actually opened my account from, nerveless u guys are going to be sorry, cause i am laying a complain and i am also changing my account. GOOD BYE NED BANK U JUST LOST ONE CUSTOMER, BELIEVE ME U WILL LOSE EVEN MORE CUSTOMER NOW I CAN ASSURE YOU THAT

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Replies (1)
Nedbank
Nedbank's reply28 Apr 2015, 13:11
Official
Hello NIKKY1990,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team