SP
Sylvester P

1 reviews | Active since Jan 2017

09 Jun 2017, 18:44

REVERSE MY MONEYS ...PROVIDENT FUND

<p>I had difficulties with making payments on my nedbank credit card.I used to experience a lot of short time and short pay.</p> <p> </p> <p>therefore my account was handed over.I made arrangement with the collections department telling them of my payment however my company didnt process my fees to be put in my bank account by 31 may 2017.</p> <p> </p> <p>i did then send my copy of my retrenchment letter to collections.</p> <p> </p> <p>Nedbank legal department has not taken my agreeed arrangement amount of 400 but taken my entire Provident fund something that i worked hard for over the years.</p> <p> </p> <p>I want my amount reversed for 8600 and i will stick to a 400 monthly arrangement .</p> <p> </p> <p>Your company cannot take in an entire sum without giving me authourisation or letting me know.I didnt recieve any correspondance.</p> <p> </p> <p>I want this amount reversed.This is not my salary but my provident fund by company .i am able to provide all documentation of this with my retrenchment letter from April.</p> <p>I spoke to your legal department who was very rude they didnt allow me time to speak and mention that this is provident fund. </p> <p> </p> <p>I want someone to call me urgently on ********** Dhunum Pillay I.D number ********** 894088</p> <p> </p> <p>My account be paid on my own pace based on affordability.Im a single mum having to pay qlot of bills on my own.</p> <p> </p> <p>I will stick to a formal legal letter arrangement of R400 per month.Yet i want my 8600 back into my account.</p> <p> </p> <p> </p>

0
Replies (4)
Nedbank
Nedbank's reply10 Jun 2017, 08:26
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

SP
Sylvester P's update12 Jun 2017, 16:30
Reviewer Update

I will be awaiting your feedback Merilyn.Thank you for your quick correspondance and keeping me informed.

SP
Sylvester P's update15 Jun 2017, 09:47
Reviewer Update

Thank you Merilyn for your help .You have provided a speedy resolution

Nedbank
Nedbank's reply15 Jun 2017, 09:50
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.