Reversal of Hon fee

I called my branch last week regarding the transaction on my account and I ask to speak to branch manager but I end up in call centre it happened twice and they don't even inform me that I will be transferred to call centre they just put the call through . My reason was to inform them that they must not charge me honouring fee on my account because what happened on my acc it was not my fault but I never get someone to assist me I end up speaking to Tertia from the call centre and I ask her to put the notes on the system that my acc must not charged for that fee and she told me that she will put the notes on the system and send the email to the credit manager regarding the matter . This morning when I checked my account the is R180.00 that was debited from my account for honouring fee I tried to call my branch I was told that my branch manager is not available as well as the assistant no one can help me regarding my problem , then I end up in call centre again where by I spoke to credit manager who told me that I must go to my branch but meantime she will send email to them . What I want is them to reverse my money because I did told them before they charge me and I don't .