reversal of funds send to wrong account

Hi,<br> 13 October 2015 I did online banking and was transferring funds to multiple accounts. In the midst I accidentally wrote one of the accounts incorrectly and transfered money. The last 5 digits were incorrect, I was only made aware by the account holder saying that she had not recieved her money. Went to Nedbank at Protea Gardens for assistance but was told to go to FNB seeing the wrong account was an fnb account and they should assist. Went to FNB was told that Nedbank should assist since they can't do anything. Back to Nedbank, was told to use the phone and call their online call center. I did that the online center said the branch should assist and give me a form to fill. Went back to the line and was told at the teller that they can't assist fnb should assist with the reversal and the reversal usually comes wit cost fee. The only thing they gave was proof of payment I should take with to FNB. This account exists and was told it belongs to an fnb employee.<br> I desperately need assistance with getting the money back and no one is assisting....I feel it's unfair as this is also a service that the bank offers and human mistakes do happen. Since 15 till now b I have been trying t