SH
SONET H

1 reviews | Active since Aug 2012

05 Mar 2015, 10:55

RETURNED DEBIT ORDER

I HAVE A SMS NOTIFICATION ON MY ACCOUNT IN THE EVENT OF INSUFFICIENT FUNDS TO ALLOW ME TO DEPOSIT BEFOR ALLOWING THE DEBIT ORDER TO RETURN UNPAID. ON THE 02/03 MY DSTV BT ORDER WENT OFF, ON THE 03/03 I RECEIVED THE SMS TO DEPOSIT FUNDS, AT LUNCH TIME THAT DAY I WENT IN TO THE BANK AND ASKED WHAT IS DUE AND WAS ADVISED OF THE OUTSTANDING AMOUNT, I THEN PAID A ROUND FIGURE LITTLE MORE THAN WAS DUE. TODAY NOW 2 DAYS LATER I GET AN SMS ADVISING ME DSTV DEBIT ORDER WAS RETURNED, PHONED THE BANK AND THEY ADVISED THAT THIS WAS DUE TO ME NOT ALLOWING THE R6 & R17 DEPOSIT CHARGES, SO MY ACCOUNT WAS R15 OVERDRAWN AND THE DEBIT ORDER WAS REVERSED, SERIOUSLY I NOW AM SITTING WITH A DT ORDER RETURNED, A COST OF R125 FOR THE RETURNED DT ORDER AND ALL BECAUSE THEY DID NOT ADVISE ME TO PAY IN AN ADDITIONAL R30, I AM NOW OUT OF POCKET FOR ALL THESE COSTS AND RETURNED DT ORDER. IF MY CR CARD IS OVER THE LIMIT I RECEIVE A SMS SAYING I NEED TO DEPOST, I DO SO, AND THIS COULD NOT HAVE BEEN DONE FOR A MEASLY R23, NO YOU WOULD RATHER TAKE THE R1400 DEPOSIT RETURN THE DT ORDER OF R1402.75 AND CHARGE ME R125 ON TOP OF IT. I DID AS I WAS TOLD VIA SMS AND BANK AND NOW BEING PENALISED. PLS CORRECT!!

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Replies (1)
Nedbank
Nedbank's reply05 Mar 2015, 11:11
Official
Hello sonethieldon,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team

Best regards,